Quality Manual

The Quality System S.Q. developed by GHIM is documented by:
* Manual S.Q. company , which sets policy and establishes the goals and responsibilities to meet the contractual standard UNI EN ISO 9001;
* Operating Procedures that define in detail the mode of application and the activities undertaken to meet the policies expressed in the Manual of the QMS ;
* Click the drafting of which is a function of the complexity of the operations and the level of experience of staff whom they are addressed ;
* Registrations through modules , the quality of the product and the process are objective evidence of the effectiveness of the QMS .
 
LIST OF ABBREVIATIONS
AQ = QUALITY ASSURANCE
DG = DIRECTORATE-GENERAL
DC = SALES MANAGER
DA = DIRECTION AND ADMINISTRATIVE STAFF
DP = DIRECTION OF PRODUCTION
SSI = SERVICE INFORMATION SYSTEM
SCQ = SERVICE QUALITY CONTROL
SCO = TESTING SERVICE
SAC = SERVICE SHOPPING
EVS = SALES
STC = COMMERCIAL SERVICE TECHNICIAN
SCI = ACCOUNTING SERVICE INDUSTRIAL
SCG = GENERAL ACCOUNTING SERVICE
SMA = MAINTENANCE SERVICE
SPL = SERVICE PROGRAM WORKS
SRI = bookies SERVICE DELIVERY
STM = SERVICE TIMES AND METHODS
SMG = SERVICE WAREHOUSE
STE = SERVICE RELIABILITY TESTS
SQ = QUALITY SYSTEM
VPQ = PROCEDURE
VIQ = Instruction WORK
VMD = FORM
NC = NON-COMPLIANCE
AC = CORRECTIVE ACTION
RDSP = REQUEST FOR TESTING
RMAM = REQUEST FOR MODIFICATION - AUTHORIZATION TO CHANGE
RINT = REQUEST FOR EXTERNAL
RDLV = REQUEST OF WORK
APRV = PREVENTIVE ACTION
EDVT REQUEST = FORWARD - DEROGATES
LQA = ACCEPTABLE QUALITY LEVELS
ACMC = CONTROL DEVICES, MEASUREMENT AND TESTING
CQ = QUALITY COMMITTEE
PC = Personal Computer
SPC = STATISTICAL PROCESS CONTROL
GPA- ERP = MANAGEMENT SOFTWARE
 
 
1 MANAGEMENT RESPONSIBILITY
 
1.1 PURPOSE
The purpose of this section is the enunciation of the Quality Policy by management as required by the UNI EN ISO 9001 (published July 94 ), paragraph 4.1.1 .
This section also want to define the tasks and responsibilities related to QMS in accordance with the " Quality Policy" in accordance with the requirements of 4.1.2 of the abovementioned standard.
 
1.2 QUALITY POLICY
The Management Company , the management of its quality policy, included all business management activities that establish :
- The quality policy
- The objectives
- Responsibilities
that are being implemented within the quality system, by means such as :
- Quality planning
- Quality control
- Quality Assurance
- Improving the quality
One of the main objectives of quality management is to improve the systems and processes in order to achieve a continuous improvement of quality . Given that the competition forces improvement, quality is not only seen as a set of techniques to implement such an improvement, but overall a carrier , a supplement of the contributions of marketing, organization , human resources , training .
So I have the following objectives :
- Compliance with regulations and laws in force in the country
- Involvement of the total staff in the activities related to the management of quality
- Instruction of staff
- Empowerment of staff in Corporate functions
- Management of company operating procedures , so that all the elements , requirements and the actions taken are documented in a systematic , orderly and understandable.
- Pulverization of the activities pertaining to the management of quality in all business areas of expertise. Each center / service is also a center for Quality
- Monitoring and publication of company results relating to:
- Production,
- Defective,
- The quality,
on a monthly basis in order to intervene in a timely manner with appropriate corrective and preventive actions in the resolution of problems
- Management of the monthly report to the Directorate- General indicated by the results of management
- Monitoring the market to meet the needs of customers
- Continuous improvement:
- The product in terms of reliability , fitness for purpose , mission profile , recovering to end the cycle of Use
- The process in terms of maintenance and compliance with the design specifications to reduce costs , control and reduction of pollutants ,
- The organization in terms of thinness , speed of response , implementation and development of application software.
- Assistance and support to the customer in terms of correct selection and use of the product and in terms of maintenance during use
These are a summary of the key points on which the company has based its policy for quality.
 
1.3 STATEMENT OF DIRECTION
The direction of the GHIM Hydraulics Ltd. has decided to implement in their business setting, a System for Quality Assurance that meets the requirements of UNI EN ISO 9001 (published July 94 ) .
The objectives of this program are pursuing :
- Compliance with the laws in force
- Obtaining the quality level established at the minimum cost
- Defect prevention
- Continuous improvement of quality
- Planned to the disciplines of training quality
- Individual responsibility of quality of work
- Verification of the effectiveness of S.Q. through audits
- Recording data as objective evidence of the quality of the product.
At DG is assigned the responsibility and authority for the definition of policy, objectives and commitment to quality.
In order to realize this policy , the Department appoints the management representative and assigns responsibility for the management of the quality system and management of this Manual.
The QA function is independent of other features and reports directly to the DG and is responsible for :
- Identify and record any quality problem
- Initiate , propose and deliver solutions
- Verify the implementation of solutions
- To keep under control the management of non-compliance until it reaches an adequate solution
- To ensure the direction that the requirements of this manual is up to date and correctly applied.
All the functions involved are required to perform strictly as described in the Manual and Procedures .
 
1.4 ORGANIZATION
The organizational structure of the services that depend on the above mentioned departments and their tasks are listed in the Procedure VPQ - 01-0020 .
 
1.5 REVIEW BY THE DIRECTION
To make aware the DG of the difference between the actual situation of the Company at the time of the inspection and the condition of an excellent leader for the quality , it is necessary to bring together at least once a year the Management Committee chaired by DG CDD .
The activities of the Executive Committee as described in the procedure VPQ - 01-0010 can be summarized in the following points :
- Examination on program quality
- Support the quality program
- Revision of the policies and objectives in the light of changing circumstances on the indoor / outdoor .
DG , as a result of the analysis with the CDD will initiate corrective actions to " ACOR " and / or preventive actions " APRV " on topics deemed critical by the issue to QA module VMD - 14-0101 (ACTION CORRECTIVE ) .
Following this request , AQ will enforce the instructions in " ACOR " and / or " APRV "
The operation is described in the procedure of DG - VPQ 01-0010 ( AUDIT OF THE DIRECTORATE GENERAL ) .
 
1.6 REFERENCE DOCUMENTATION
Procedure VPQ - 01-0010 Audit of the Directorate General
Procedure VPQ - 01-0020 Business Organization
Procedure VPQ - 01-0030 Responsibility Matrix
Manual SQ Sez.14 Corrective Action - Preventive Actions
Manual SQ Sez.17 internal quality audits
 
 
2 QUALITY SYSTEM
 
2.1 PURPOSE
The purpose of this section is to define the activities related to QMS in accordance with the " Quality Policy" and the requirement of UNI EN ISO 9001 (published July 94 ) Paragraph 4.1.2 .
 
2.2 GENERAL
The SQ is the set of responsibilities and the organizational structure , procedures , activities , capabilities and resources that are designed to ensure that products , processes or services will satisfy the needs and expectations of the customer. (ISO 9000) .
The main objective of the QMS is to achieve the Quality Policy expressed by DG .
 
2.3 PROCEDURES QUALITY SYSTEM
All the activities are described in the procedures of the Ns . SQ . These procedures, as described in paragraph ( DOCUMENTATION SQ ) are organized and coded following paragraphs of EN ISO 9001 .
The procedures describe in a general state activities , responsibilities and operating procedures . These procedures also refer to the OPERATING INSTRUCTIONS , in which for each task are described in detail the benchmarks .
The system PROCEDURES MANUAL + is organized so as to exert a continuous and adequate control of all activities that affect the quality within the meaning given in paragraph 1.1 ( QUALITY POLICY ' ) .
 
2.4 QUALITY PLANS
For each product and / or process are prepared and maintained the Quality Plans .
These plans are documented and consistent with the requirements of the QMS to ensure the fulfillment of specified requirements for the product, project or contract .
For each new product, or when there are significant changes to existing products or processes are defined :
- The objectives ( features, specifications, uniformity , efficiency, aesthetic characteristics , cycle time , costs, resources, utilization , performance , reliability , ... )
- The stages with which they develop processes that correspond to the operating practices of the organization
- The responsibilities , permissions and resources
- Procedures or work instructions to apply
- Programs for examinations, tests , inspections , tests and inspections to be performed at different stages
- Documented procedures to be followed in the revisions and amendments to the plan during the development of the quality of the activities
- A benchmark to measure the degree of achievement of quality objectives.
The quality plan is managed entirely through the support Software ' GPA- ERP ' that allows you to coordinate and interconnect all business activities related to the project or modification undertaken.
At the end of the project and / or modification is created TECHNICAL FILE , which is the collection of documents of all activities ( calculations, tests , drawings, work cycles , cycles of testing, BOM , FMEA ... ) performed in accordance with the quality plan .
This file is stored as documentary evidence and as a historian of the design choices made .
 
 
SECTION 3
 
3 REVIEW OF CONTRACT
 
3.1 PURPOSE
The purpose of this section is to define the activities and responsibilities relating to the Review of the Agreement in accordance with the requirements of UNI EN ISO 9001 (published July 94 ), section 4.3 .
 
3.2 GENERAL
GHIM reported on all models Catalogues intervention with the specifications of each product.
The customer orders the product by referring to Article Catalog .
As a result of studies and examinations of the Markets , as described in the Procedure VPQ -03- 0020 is periodically updated and / or added new models in the catalog .
 
3.3 REFERENCE DOCUMENTS
Procedure VPQ - 03-0010 Review of the Agreement
Procedure VPQ - 03-0020 Study and examination of the Markets
Procedure VPQ - 05-0040 Computer Support
 
 
4 DESIGN CONTROL
 
4.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the control of the design according to the requirement of UNI EN ISO 9001 (published July 94 ), section 4.4 .
 
4.2 GENERAL
The purpose of this standard is to program as part of the conception and definition of the project of a new product or major changes to the product to be, inter functional tests aimed at optimizing the production launch of the product in the following aspects:
- qualitative
- reliability front
- Cost .
It must also be guaranteed overcoming quality problems emerged on products already on the market and feasibility of a rational function in the same production processes available or predictable.
The above is conducted in parallel with programmable tests of reliability and feasibility to produce a product already able to meet , from the first impact , the expectations of the market also as a function of the behavior of the competitiveness in be .
A detailed description of this standard is given in Procedure VPQ - 04-0010 ( DESIGN CONTROL ) .
 
4.3 REFERENCE DOCUMENTS
Procedure VPQ - 04-0010 Control Design
Procedure VPQ - 04-0020 Planning Design and Development
Procedure VPQ - 04-0030 BOM
Procedure VPQ - 04-0040 System Change Project
Procedure VPQ - 04-0050 Plans Reliability and Maintainability Product
Procedure VPQ - 04-0060 Classification of the Product and its tolerances
Procedure VPQ - 04-0070 Experimental Tests
Procedure VPQ - 03-0010 Study and Review of the Markets
Procedure VPQ - 08-0010 Product Master Data
Procedure VPQ - 05-0040 Computer Support
 
 
5 CONTROL OF DOCUMENTATION
 
5.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the control of the Documentation as per the requirement of the UNI EN ISO 9001 (published July 94 ), section 4.5 .
 
5.2 GENERAL
The Company shall prepare and implement procedures to control all documents and data relating to the management of this Quality Manual .
Before the release, these documents need to be verified and approved for adequacy by authorized personnel .
The changes to documents must be reviewed and approved by the same bodies or functions that have performed the first review and given its approval , unless otherwise specified.
Must be established a general list of the documents to identify the last edition , in order to avoid the use of outdated documents .
 
5.3 REFERENCE DOCUMENTATION
Procedure VPQ - 05-0010 Technical Documentation Design Standard
Procedure VPQ - 05-0020 Documentation of Change Project
Procedure VPQ - 05-0030 Documentation Management
Manual SQ SEZ04 Control Design
Procedure VPQ - 04-0020 Planning Design and Development
Procedure VPQ - 04-0040 System Change Project
Procedure VPQ - 04-0070 Experimental Tests
Procedure VPQ - 05-0040 Computer Support
 
 
6 SUPPLIES
 
6.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the control of Procurement as per the requirement of the UNI EN ISO 9001 (published July 94 ) section 4.6
 
6.2 GENERAL
The GHIM purchasing materials and services in the consulting sector
The details are managed directly linked to the product by means of a computerized procedure, "MRP - Material Requirement Planning " as described in detail by VPQ - 20-0040 .
For other supplies "extraordinary" or not related to the production interested entities use the VMD - Form 06-0301 follow the procedure VPQ - VPQ - 06-0020 and 06-0030 .
 
6.3 REFERENCE DOCUMENTS
Procedure VPQ - 06-0010 Relationship with Suppliers
Procedure VPQ - 06-0020 Supply Materials
Procedure VPQ - 06-0030 Request for Procurement
Procedure VPQ - 06-0040 Identification of Supplier
Procedure VPQ - 06-0050 Initial Assessment of Supplier
Procedure VPQ - 06-0060 Technical Specification of Supply
Procedure VPQ - 06-0070 Vendor Rating
Procedure VPQ - 10-0010 Inspection and Testing of Materials Input
Procedure VPQ - 20-0040 MRP - Purchase Plan
Instruction VIQ - 06-0701 Evaluation of Suppliers
SQ Section 10 Manual Testing Testing Controls
 
 
7 BUYER 'S PRODUCTS
 
7.1 GENERAL
The requirement of UNI EN ISO 9001 (published July 94 ) Section 4.7 is not applicable because it does not use GHIM products or equipment owned by the customer .
 
 
8 PRODUCT IDENTIFICATION
 
8.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the identification and tracing of products as per the requirement of the UNI EN ISO 9001 (published July 94 ), section 4.8 .
 
8.2 GENERAL
When necessary , it is necessary to establish and implement procedures to correlate products with relevant drawings , specifications and other documents, at all stages of production, delivery and installation .
The traceability of a product allows to obtain all the information concerning the quality of the product in all the documentation relating to him since it was manufactured until it is employed.
 
8.3 REFERENCE DOCUMENTS
Procedure VPQ - 08-0010 Product Master Data
Procedure VPQ - 08-0020 Identification System
Procedure VPQ - 08-0030 Traceability System
Procedure VPQ - 08-0040 Details Security and / or Obligation Documents
Procedure VPQ - 09-0010 Control of Product and Production Process
Procedure VPQ - 09-0020 Process Control Production
Procedure VPQ - 10-0060 Inspection and Testing Course in Process and Final
Procedure VPQ - 12-0010 Management of the State of the Evidence, Monitoring and Testing
Procedure VPQ - 15-0020 Warehouse Management
 
 
9 PROCESS CONTROL
 
9.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the control of the production process according to the requirement of UNI EN ISO 9001 (published July 94 ), section 4.9 .
 
9.2 GENERAL
This standard is intended to ensure that the GHIM always has in itself constantly , and the necessary arrangements to monitor compliance with and the real validity of any specific product , both for internal processing activities for products and / or phases of transformation resting outside.
The Rule provides, for each product , the detailed elaboration of precise " Quality Plans " in order to check , and then ensure that each stage of the processing, supply of raw materials to the shipment of the finished product can be effectively controlled with at a frequency to be determined according to: the degree of importance of the product, the level of knowledge and ability of the qualitative internal production processes (procedure P09 -05- machine and process Capability ) and the reliability of the product made outside.
The " Quality Plan ", which should involve all company functions , you must define in detail :
- The activities and documentation necessary for checking the conformity of the product and the ability of manufacturing processes to ensure the safe achievement of the objectives set;
- The resources and means necessary to carry out the verification activities established ;
- The responsibility of the individual functions in the performance of each activity ;
- Criteria for the verification of the product in various stages of processing and examination results to verify adherence to the goals ;
- The criteria for identifying the progress of the product in the production cycle .
For a detailed description on the Control of Production Process , please refer to Procedures VPQ - VPQ - 09-0010 and 09-0020 .
 
9.3 REFERENCE DOCUMENTS
Procedure VPQ - 09-0010 Control of Product and Production Process
Procedure VPQ - 09-0020 Process Control Production
Procedure VPQ - 09-0030 Control Equipment
Procedure VPQ - 09-0040 Classification of Special Processes
Procedure VPQ - 09-0050 Machine and Process Capability
Procedure VPQ - 09-0060 Machinery Maintenance Management
Procedure VPQ - 08-0010 Product Master Data
Procedure VPQ - 14-0010 Management Corrective Actions
Procedure VPQ - 17-0010 Management Audits
Instructions VIQ - 09-0200 Self-Control Provisions Processing
 
 
10 CONTROLS AND TESTS TESTS
 
10.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the tests , checks and testing as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 4.10.
 
10.2 GENERAL
All materials purchased to be used for the manufacture of the final product are checked and tested upon their entry using Statistical Sampling (Procedure VPQ - VPQ - 10-0010 and 10-0020 ) .
All finished products are subject to a Control and Testing (C / C) for the verification of compliance with the specification requirements and the relevant acceptance , taking account of all the activities of C / C intermediate , performed up to that time in accordance with the procedure VPQ -10- 0060 ( CHECKING AND TESTING DURING THE pROCESS AND FINAL ) .
This activity ensures the management and the customer on product quality and provides data useful to the design, production and the suppliers.
 
10.3 REFERENCE DOCUMENTS
Procedure VPQ - 10-0010 Management of Incoming Material Control
Procedure VPQ - 10-0020 Accepting Incoming Material
Procedure VPQ - 10-0030 Acceptance design details GHIM
Procedure VPQ - 10-0040 Acceptance particular design in semi GHIM .
Procedure VPQ - 10-0050 Materials Acceptance of Commerce and Commodity
Procedure VPQ - 10-0060 Inspection and Testing Course in Process and Final
Procedure VPQ - 09-0020 Process Control Production
Procedure VPQ - 13-0010 Management Material Not Compliant Input
Procedure VPQ - 13-0020 Compliance Management Material Not in Production
Procedure VPQ - 13-0030 Analysis of NC
Procedure VPQ - 05-0040 Computer Support
Procedure VPQ - 20-0030 Machine and Process Capability
Procedure VPQ - 20-0060 Control for Attributes
SQ Sez.06 Procurement Manual
Manual SQ Sez.13 Control Products NC
Manual SQ Sez.16 Documents Registration Quality .
 
 
11 MEASURING INSTRUMENTS
 
11.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the Equipment Control , Measurement and Testing as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 4.11 .
 
11.2 GENERAL
The GHIM has set up a control system and calibration for all equipment Measuring , Control and Test ( ACMC ) in order to ensure that the same , on an ongoing basis , they are able to meet the precision characteristics assigned to them.
The tools which perform control function of a process are included in that system if the measured parameter affects the quality of the product.
The tools are divided into two categories :
- Standard ( primary, secondary and working ) in order to make the certifications and calibrations compared to standard reference value of the national / international level.
- Tools to work properly said that the measures , through such standard , are traceable to the above Standard National / International . (Procedure VPQ -11- 0010- Measuring Instruments )
 
11.3 REFERENCE DOCUMENTS
Procedure VPQ - 11-0010 Measuring Instruments
Procedure VPQ - 11-0020 Standard Reference / Jobs
Procedure VPQ - 11-0030 Calibration , Control, Maintenance Measuring Instruments
Procedure VPQ - 11-0040 Highlights of the State of Calibration
Procedure VPQ - 08-0010 Product Master Data
 
 
12 STATE OF CHECKS AND TESTS TESTS
 
12.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the State of the Evidence, Monitoring and Testing as per the requirement of the UNI EN ISO 9001 (published July 94 ) 4.12.
 
12.2 GENERAL
As required by the above mentioned rule of the State Trials , Inspections and testing of the products shall be identified by markings, markings authorized , tags, labels , business cards , certificates of inspection and testing , "software " test, physical location or other means designed to indicate compliance and non-compliance of the products in the face of evidence, inspections and tests performed .
The identification of the State Audit and Inspection will be maintained, if necessary, during any stage of manufacture and assembly of products to ensure that only products that have passed the required inspections and tests are dispatched , used or installed.
 
12.3 REFERENCE DOCUMENTS
Procedure VPQ - 12-0010 Management Status of Tests, Inspections and Testing
Procedure VPQ - 10-0010 Management of Incoming Material Control
Procedure VPQ - 10-0020 Accepting Input materials
Procedure VPQ - 10-0030 Acceptance particular design GHIM purchased .
Procedure VPQ - 10-0040 Acceptance particular semi-finished drawing GHIM .
Procedure VPQ - 10-0050 Acceptance of special trade and commodities
Procedure VPQ - 13-0010 Management nonconforming material input
Procedure VPQ - 13-0020 Management nonconforming material in production
Procedure VPQ - 15-0010 Mode handling
Procedure VPQ - 09-0010 Product inspection and manufacturing processes
Procedure VPQ - 09-0020 Control of the production process
Procedure VPQ - 09-0030 Control of equipment
Procedure VPQ - 09-0040 Classification of Special Processes
Procedure VPQ - 10-0060 Inspection and testing during the process and final
 
 
13 NON-COMPLIANT PRODUCTS
 
13.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the control of non-conforming products as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 4.13.
 
13.2 GENERAL
The activities undertaken for the Control of Products NC have the following objectives:
- Make decisions about the material systematic NC;
- Have the updated databases from which you receive all the necessary information to take the most appropriate AC and then advance to avoid a repeat of NC (procedure VPQ -14- 01xx ) .
Programs that can be accessed interested parties are :
- Checking for Variables in Production
- Attributes for Defect Control in Production
- External Control for Variable Supplies
- Check for defects Attributes Supplies
- Control of Waivers and Amendments to the Product.
 
13.3 REFERENCE DOCUMENTS
Procedure VPQ - 13-0010 Management Material Not Compliant Input
Procedure VPQ - 13-0020 Compliance Management Material Not in Production
Procedure VPQ - 13-0030 Analysis of Non-Conformity
Procedure VPQ - 10-0010 C / C input materials
Procedure VPQ - 10-0020 C / C in the course of the process and final
Procedure VPQ - 14-0010 Management Corrective Actions
Procedure VPQ - 05-0040 Computer Support
 
 
14 CORRECTIVE AND PREVENTIVE ACTION
 
14.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the Corrective Action and Preventive Actions as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 14.4.
 
14.2 GENERAL
In the face of any event, even isolated , non-compliance emerged in the manufacturing process and / or reported by the customer, must be sought in the form intended and documented , the cause of origin to define the resolutions to be introduced measures to prevent the recurrence of similar cases.
Research into the causes of non-compliance should be implemented in the face of any eventuality special.
All data relating to the quality of incoming product and the production process are inserted along a calculator . Interested parties may also view and print the data processing introduced in obtaining the following information:
- External Control for Variable Supplies
- Check for defects Attributes Supplies
- Calculate Process Capability Supplier
- Checking for Variables in Production
- Attributes for Defect Control in Production
- Control of Process Capability / Machine
In view of the causes of NC repetitive, and can not be solved with traditional interventions should be promoted a CA .
For Preventive Action means the examination of a phenomenon not yet happened, but most probable to arise , to be conveyed in the form of inter functional to have more diverse experiences , to prevent and remove the cause of the CN.
For Corrective Action means the examination of a phenomenon already found to be conveyed in the form of inter functional to have more diverse experiences , to determine and remove the causes of NC .
 
14.3 REFERENCE DOCUMENTS
Procedure VPQ - 14-0010 Management Corrective Actions .
Procedure VPQ - 14-0020 Management Preventive Actions .
SQ SEZ13 Manual Control of non-conforming products
 
 
15 MATERIALS HANDLING
 
15.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the Handling, Storage , Packaging and Delivery as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 4.15.
 
15.2 GENERAL
The Company shall prepare , document, and implement procedures for the handling, storage , packaging and delivery of the products.
These requirements are very important, because if not properly applied can nullify the effect of the controls exercised during the production process.
 
15.3 REFERENCE DOCUMENTS
Procedure VPQ - 15-0010 Mode Handling
Procedure VPQ - 15-0020 Warehouse Management
Procedure VPQ - 15-0030 Packaging and Shipping
Procedure VPQ - 03-0010 Review of the Agreement
 
 
16 DOCUMENTS FOR REGISTRATION
 
16.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the Registration of Documents Quality as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 4.16 .
 
16.2 GENERAL
GHIM has set up a System of Registration Data concerning the conformity of the product as compared to the requirements specification or contract , in order to provide objective evidence of the effectiveness of its Quality System .
All data pertaining to the quality are identifiable on the basis of the identification number, traceable and available for inspection by interested parties indicated in the archive .
 
16.3 REFERENCE DOCUMENTS
Procedure VPQ - 16-0010 Document Recording Quality
Procedure VPQ - 16-0020 Document Details for Security
Instruction VIQ - 16-0101 Documentation Management
 
 
17 INSPECTIONS
 
17.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to internal audits of the quality as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 4.17.
 
17.2 GENERAL
The objective of the audits of Quality or Quality Audit is to measure the effectiveness of the QMS and compliance with the Standards, Procedures and Instructions of the MQ , and initiate corrective actions (CA ) to prevent recurrence of Non-Compliance (NC) QMS , Process and Product .
The Audit of the QMS is directed to review and evaluate the activities and events described in the sections of this MQ .
The frequency of this audit is such that an area of activity or function shall be reviewed at least once a year . The Audit frequency will be higher for those areas found " Criticism " in the previous audit .
The Audit of the QMS can be articulated , as needed , in the following types :
- Audit Procedures
- Audit Process
- Audit of the Product
- Audits of Suppliers
 
17.3 REFERENCE DOCUMENTS
Procedure VPQ - 17-0010 Management Audits
Procedure VPQ - 17-0020 Statement of Audits
Procedure VPQ - 17-0030 Methodology Compliance Areas
SQ SEZ.06 Procurement Manual
Manual SQ SEZ.14 Corrective Actions
 
 
18 ADDESTRAME OPERATION OF STAFF
 
18.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities for personnel of all functions at all levels as per the requirement of the UNI EN ISO 9001 (published July 94 ), paragraph 4.18.
 
18.2 GENERAL
The training of staff GHIM is organized and conducted according to these main areas:
- Professional training specific to each function
- Training for the specific product / process
- Training for Quality Disciplines ( Total Quality Management ) .
The Management AQ is the entity responsible for managing , organizing and coordinating the Training Programs and Training of Personnel in particular those to be developed for the specific field of the Disciplines of Quality.
The courses are organized by the Interior Specialists of each function or external consultants or ducts Outside of the company .
 
18.3 REFERENCE DOCUMENTS
Procedure VPQ - 18-0010 Training to the disciplines of quality
 
 
19 SUPPORT
 
19.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to service according to the requirement of UNI EN ISO 9001 (published July 94 ), paragraph 4.19.
 
19.2 GENERAL
The provision is designed to handle every type of item possible problems encountered during the installation and use of the product and the corresponding solutions adopted .
The return of the information system ensures a constant evaluation of each of the systems under the QMS .
 
19.3 REFERENCE DOCUMENTS
Procedure VPQ - 19-0010 Product Support Logistic Support
Procedure VPQ - 19-0020 Technical Manuals
Procedure VPQ - 19-0030 Report Drawbacks by the Customer
Procedure VPQ - 04-0010 Control Design
 
 
20 TECHNICAL STATISTICS
 
20.1 PURPOSE
The purpose of this section is to define the tasks and responsibilities related to the use of statistics techniques as per the requirement of the UNI EN ISO 9001 (published July 94 ) Paragraph 4.20.
 
20.2 IDENTIFICATION OF NEED
In order to solve the problems in a scientific manner of production more generally to all activities that affect the quality , the GHIM Statistics uses the following techniques :
- Sampling for Acceptance
- Sampling in Production
- Capacity of the Process and the Machine
- Material Requirements Planning
- Capacity Requirements Planning
- Control for Attributes
 
20.3 REFERENCE DOCUMENTS
Procedure VPQ - 20-0010 Sampling for Acceptance
Procedure VPQ - 20-0020 Sampling Production
Procedure VPQ - 20-0030 Capacity Process and Machine
Procedure VPQ - 20-0040 Material Requirements Planning (MRP)
Procedure VPQ - 20-0050 Capacity Requirements Planning (CRP)
Procedure VPQ - 20-0060 Control for Attributes
Procedure VPQ - 20-0070 Calculation of Quality Indicators
Procedure VPQ - 04-0060 Classification of Product
 
 
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Vincent van Gogh - Thatched houses in front of a hill